🔄 Return & Refund Policy
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Welcome to 23x.in.
Please read this Return & Refund Policy carefully before making a purchase.
Because we sell mystery box products, our return and refund rules are different from regular e‑commerce products. We believe in complete transparency before purchase.
🚫 No Returns / No Refunds / No Exchanges
All Mystery Boxes sold on 23x.in are non‑returnable, non‑refundable, and non‑exchangeable.
This policy applies to:
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Starter Mystery Box
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Core Mystery Box
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Pro Mystery Box
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Elite Mystery Box
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Legend Mystery Box
👉 Once an order is placed, it cannot be cancelled, returned, or refunded.
❓ Why This Policy Exists
Mystery Boxes are surprise‑based products where:
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Items are randomly curated
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Exact products cannot be pre‑selected
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Value is delivered through variety and experience
Allowing returns or refunds would break the mystery concept and make the model unfair for other customers.
This policy is clearly mentioned on product pages before purchase.
✅ When Replacement Is Allowed
Replacement is allowed only in the following cases:
✔ Item received is damaged during transit
✔ Item received is missing
✔ Incorrect item received
Conditions:
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You must contact us within 48 hours of delivery
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Unboxing video or clear photos may be required
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Replacement depends on product availability
❌ Replacement is not allowed for:
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Personal preference
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Not liking the items
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Expectation mismatch
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Color or design variation
👕 T‑Shirt Size Correction
For boxes that include apparel:
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One‑time size correction may be allowed
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Subject to stock availability
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Customer bears return shipping cost (if applicable)
💳 Refunds (If Applicable)
Refunds are issued only if:
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Replacement is approved but not possible
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Order is cancelled by us due to stock or operational issues
Approved refunds (if any) will be processed to the original payment method within 5–7 working days.
🚚 Shipping Charges
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Shipping charges (if any) are non‑refundable
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Return shipping (for approved cases) may be borne by the customer
⚠️ Important Notes
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Mystery Boxes are sold as‑is
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Images shown are for representation purposes only
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Product variations are part of the mystery experience
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By placing an order, you agree to this policy
📩 Need Help?
If you have a genuine issue with your order, we’re here to help.
Website: https://23x.in
Our support team will review your request fairly and transparently.
✅ Our Promise
✔ Honest communication
✔ Clear policies
✔ Real products
✔ Customer respect
We encourage customers to order only if they understand and enjoy the mystery box concept.
