Last Updated: August 5, 2026
At 23x.in, we take great care in securely packing and dispatching every Mystery Box to ensure it reaches you safely and in excellent condition.
ORDER INFORMATION
All orders are shipped through trusted logistics partners across India.
Please ensure that you enter the correct billing and shipping details while placing your order. Incorrect or incomplete address information may result in delays or failed deliveries.
Once your order is successfully placed, you will receive:
- An order confirmation on the website.
- A confirmation email/SMS with your order details.
- A tracking number once your order has been dispatched.
In the event of stock unavailability, payment issues, or any unforeseen operational problem, our support team will contact you at the earliest.
ADVANCE PAYMENT POLICY
For all Mystery Box orders with a total order value of ₹1,000 or above, a mandatory advance payment of 10% of the total order value is required before the order is confirmed for processing and dispatch.
This policy applies to both:
- Prepaid Orders
- Cash on Delivery (COD) Orders
The remaining balance (for COD orders) shall be payable at the time of delivery.
Orders requiring an advance payment will only be processed after the advance payment has been successfully received.
If the required advance payment is not completed within the specified time, the order may be cancelled automatically.
SHIPPING OF ORDERS
Orders are usually processed within 1–2 business days after successful payment verification (or advance payment confirmation where applicable).
Estimated delivery time is generally 3–7 business days, depending on the delivery location.
Delivery timelines are estimates only and may vary due to:
- Remote delivery locations
- Weather conditions
- Courier partner delays
- Public holidays
- Natural disasters or other circumstances beyond our control
Once your order has been dispatched, you will receive tracking details via email or SMS.
SHIPPING CHARGES
Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.
From time to time, 23x.in may offer free shipping promotions at its sole discretion.
ORDER CANCELLATION
Customers may request cancellation only before the order has been processed or dispatched.
For orders requiring a mandatory 10% advance payment, if the customer cancels the order after confirmation, the advance payment shall be non-refundable.
Once an order has been dispatched, it cannot be cancelled.
MISSED DELIVERY
If you miss your delivery, please contact our support team as soon as possible.
We will request our courier partner to re-attempt delivery, wherever possible.
If the shipment is returned to us because:
- the customer refused delivery,
- the customer was unavailable after multiple delivery attempts,
- or an incorrect delivery address was provided,
any refund (if applicable) will be processed only after deducting:
- Forward shipping charges
- Return shipping charges
- The 10% advance payment, where applicable, which is non-refundable in such cases.
DELAYED OR FAILED DELIVERY
23x.in shall not be held responsible for delays caused by:
- Courier partners
- Incorrect customer information
- Government restrictions
- Natural calamities
- Force majeure events
- Any other circumstances beyond our reasonable control
DAMAGED OR INCORRECT ORDERS
If you receive:
- a damaged package,
- missing items,
- or an incorrect Mystery Box,
please contact us within 48 hours of delivery with:
- Your Order ID
- Clear photos/videos of the package
- An unboxing video (recommended)
Our team will investigate the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
CONTACT US
If you have any questions regarding shipping, please contact us:
Email: support@23x.in
Phone: +91-9871829868
Website: https://23x.in
Business Address: Green Park Extension, New Delhi – 110016, India
