To put it in simple words, if you have received a damaged product, we will send a free replacement for the product as soon as possible. Just email us the details we require to process your request as soon as possible, within 24 hours.
We do not offer any returns/replacements/refunds for any other reasons.
Firstly, We are extremely sorry. We try our best to pack all our shipments in the best possible way. Yet, somehow, the logistics people manage to damage them 1 out of 100 times.
Please email us the below information about your damaged shipment as soon as possible, within 24 hours:
1. Order Id,
2. Image of the shipping label,
3. Image of the packaging,
4. Image of the damaged product,
5. Video while opening the shipment showing the label, packaging & damaged item found after opening.
We are very sorry to hear that. Unfortunately, we cannot return the product for these reasons.
We do understand the lenient return policies can be more trust worthy for customers.
However, to bring you the ultimate best prices, we need to cut down our costs by allowing only genuine returns.
Hence, we can only accept replacement requests for damaged products sent along with complete proof.
We have provided a size chart with every apparel on 23x and we highly encourage you to confirm the size you require, before making an order.
Unfortunately, our sales model does not allow us to provide for a free replacement.
Hence, if you do require a replacement, you would have to bear the costs of shipping.
Sorry, we can only offer you a replacement if you have received a damaged product.