Return & Refund Policy
24 Hour Free Replacement Policy
if received damaged
At 23x, we take a lot of care to send you only the best products, after carefully checking & thoroughly packing the products.
Yet, we offer you a Free Replacement Policy if you have received a Damaged Product, that may be caused by some grave mis-handling by the logistics.
We do not offer any returns/replacements/refunds for any other reasons.
Please check the details of our return policy in the FAQ section below.
For products under guarantee/ warranty, you can contact the manufacturers/ brand owners in case of any issues with the product.
Frequently Asked Questions
What exactly is your return policy?
To put it in simple words, if you have received a damaged product, we will send a free replacement for the product as soon as possible. Just email us the details we require to process your request as soon as possible, within 24 hours.
We do not offer any returns/replacements/refunds for any other reasons.
I have received a damaged product. What do I do?
Firstly, We are extremely sorry. We try our best to pack all our shipments in the best possible way. Yet, somehow, the logistics people manage to damage them 1 out of 100 times.
Please email us the below information about your damaged shipment as soon as possible, within 24 hours:
1. Order Id,
2. Image of the shipping label,
3. Image of the packaging,
4. Image of the damaged product,
5. Video while opening the shipment showing the label, packaging & damaged item found after opening.
I do not like the item I have received / I do no need the item any longer. How do I return?
We are very sorry to hear that. Unfortunately, we cannot return the product for these reasons.
Why do you have such strict return policies?
We do understand the lenient return policies can be more trust worthy for customers.
However, to bring you the ultimate best prices, we need to cut down our costs by allowing only genuine returns.
Hence, we can only accept replacement requests for damaged products sent along with complete proof.
I bought an apparel but it does not fit. Can I get a replacement?
We have provided a size chart with every apparel on 23x and we highly encourage you to confirm the size you require, before making an order.
Unfortunately, our sales model does not allow us to provide for a free replacement.
Hence, if you do require a replacement, you would have to bear the costs of shipping.
Can I simply get a refund?
Sorry, we can only offer you a replacement if you have received a damaged product.